FAQ's
Welcome to the Manor & Meadow FAQ page! Here, you’ll find answers to some of the most common questions our customers ask. If you don’t find the information you’re looking for, please feel free to contact us directly.
1. What is Manor & Meadow?
Manor & Meadow is a luxury home and garden ware retailer based in the UK. We offer a curated selection of high-quality products designed to enhance your living spaces, both indoors and outdoors.
2. How can I place an order?
Placing an order with Manor & Meadow is simple. Browse our collections, add your desired items to your cart, and proceed to checkout. You can complete your purchase using our secure payment options.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
4. Do you offer international shipping?
At this time, we do not offer international shipping. We currently ship orders within the UK Mainland only.
5. How long will it take to receive my order?
Shipping times vary depending on the product and supplier. Estimated delivery times will be provided at checkout. Please allow 1-3 business days for order processing before your order is shipped.
6. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.
7. Can I change or cancel my order after it has been placed?
We aim to process orders quickly, so changes or cancellations may not be possible once an order is placed. However, please contact our customer service team as soon as possible, and we will do our best to assist you.
8. What is your return policy?
If you are not completely satisfied with your purchase, you can return most items within 30 days of receipt for a refund or exchange. Items must be in their original condition and packaging. Please refer to our Returns Policy page for more details.
9. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team immediately with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.
10. How can I contact customer service?
You can reach our customer service team via email at info@manorandmeadow.co.uk, by phone at 0333 090 5455, or through our live chat on the website. Our team is available Monday to Friday, from 9am to 5pm.
11. Can I find Manor & Meadow products in stores?
Manor & Meadow is primarily an online retailer, and our full collection is available on our website. Occasionally, we may partner with select retailers for in-store events or pop-ups, which will be announced on our website and social media channels.
If you have any other questions or need further assistance, please don’t hesitate to contact us. We’re here to help!
