Returns Policy

 Manor & Meadow Returns Policy

We want you to be completely satisfied with your purchase from Manor & Meadow. If for any reason you are not entirely happy with your order, we're here to help. Please review our returns policy below.

1. Returns Eligibility

• You may return unused and undamaged items within 14 days of the original purchase date.
• The item must be in its original packaging and accompanied by a valid proof of purchase (receipt, order confirmation, etc.).
• Items marked as non-returnable or final sale are not eligible for returns.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at info@manorandmeadow.co.uk or 0333 090 5455 to request a return authorisation.
• Pack the item securely in its original packaging, including any accessories or documentation.
• Include a copy of your proof of purchase inside the package.
• Ship the package to the address provided by our customer service team.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure your return is received.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund as follows:

• If the item is eligible for a refund, we will issue a refund to the original payment method used for the purchase.
• Please allow 5 business days for the refund to reflect in your account, depending on your payment method and financial institution.

5. Bespoke and Personalized Items

Bespoke or personalized items are not eligible for refunds or exchanges. All such products will be clearly marked as bespoke on our website at the time of purchase.

6. Restocking Fee

A restocking fee of 10% of the order value may be charged for all returned items to cover processing costs. This fee may be deducted from your refund amount.

7. Exchanges

We do not offer direct exchanges. If you need a different item, size, or colour, please initiate a return for the original item and place a new order for the desired item.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.

9. Refund Exceptions

Items marked as non-returnable, final sale, or bespoke items are not eligible for refunds. Additionally, items not returned in their original condition, including packaging and accessories, may be subject to a partial refund or denial of a refund.

10. Contact Us

If you have any questions or concerns about our returns policy, please contact our customer service team at info@manorandmeadow.co.uk or 0333 090 5455.

Please note that our returns policy may be subject to change. It is your responsibility to review the policy on our website before making a purchase.

Last updated: 12/09/2024